Return policy

Customer Satisfaction Guarantee

Vishakha Fabrics

Overview & Customer Commitment

At Vishakha Fabrics, we stand behind the quality of our products. This Refund & Return Policy outlines the terms and conditions governing returns, exchanges, and refunds for purchases made through our platform.

Customer Satisfaction Promise:
We are committed to ensuring your complete satisfaction with every purchase. If you're not happy with your order, we'll make it right.

Eligibility Criteria for Returns

✅ Eligible Conditions

  • Manufacturing defects or quality issues
  • Wrong item received (size/color/fabric)
  • Damaged during transit
  • Significant color/fabric mismatch

❌ Non-Eligible Conditions

  • Change of mind or personal preference
  • Minor color variations in images
  • Products used, washed, or altered
  • Made-to-order or custom fabrics

Return Timeframe

  • 7 Days: Standard Return Window
  • 15 Days: Defective Products
  • 48 Hours: Wrong Item Received

Return Process Step-by-Step

  1. Contact Support:
    Email us within 7 days of delivery.
  2. Provide Details:
    • Order number, images, and reason for return.
  3. Get Approval:
    Receive return authorization via email.
  4. Ship Product:
    Use the provided shipping label.
  5. Receive Refund:
    Refund processing after quality check.

Required Information for Return Request

  • Essential Details:
    • Order Number
    • Product Name & SKU
    • Reason for Return
    • Clear Photos/Videos
  • Contact Information:
    • Full Name
    • Phone Number
    • Email Address
    • Shipping Address

Refund Processing & Timelines

  • Refund Methods:
    • Original Payment Method: Credit/Debit Card, UPI, Net Banking
    • Bank Transfer: For cash payments or special cases
    • Store Credit: Optional for faster processing
  • Processing Timeline:
    • Return Receipt: 1-2 business days for quality check
    • Approval: 1 business day after inspection
    • Refund Initiation: 1 business day after approval
  • Bank-wise Refund Timelines:
    • Credit Cards: 7-10 business days
    • Debit Cards: 5-7 business days
    • UPI Payments: 3-5 business days
    • Net Banking: 2-4 business days

Exchange Policy

Product Exchange Options:
We offer exchanges for eligible products under the following conditions:

  • Size Exchange: Available if a different size is required (subject to stock availability)
  • Color Exchange: Exchange for a different color within the same product line
  • Fabric Exchange: Exchange for a different fabric type (price difference applicable)

Exchange Process & Conditions:

  • Exchange request must be made within 7 days of delivery
  • Product must be unused, unwashed, and in original condition
  • Original tags and packaging must be intact
  • Shipping charges for exchange may apply

Cancellation Policy

Order Cancellation Windows:

  • Before Shipping: 100% refund
  • During Shipping: Partial refund (shipping charges deducted)
  • After Delivery: Return process applies

Cancellation Methods:

Shipping & Handling Charges

Return Shipping Policy:

  • Free Return Shipping:
    • Wrong item delivered
    • Defective products
    • Damaged during transit
    • Quality issues
  • Customer Pays Shipping:
    • Change of mind returns
    • Size exchanges
    • Color preference changes
    • Non-defective returns

GST & Tax Refund Policy

  • Tax Treatment on Refunds:
    • Full Refunds: Complete amount including GST will be refunded for eligible returns
    • Partial Refunds: Proportionate GST amount will be refunded based on refund value
    • Credit Notes: Tax-compliant credit notes issued for store credit or future purchases

Contact & Support Information

  • Returns & Refunds Support
  • Business Address:
    Vishakha Fabrics
    Elampillai, Salem - 637502, Tamil Nadu, India
  • Return Shipping Address:
    Same as Business Address (Please wait for return authorization before shipping any products)

For faster resolution, please include your order number and clear photos of the product in your return request. Our team is committed to resolving all return requests within 5-7 business days.