Refund & Return Policy
Last updated: November 18, 2025
Vishakha Fabrics - Customer Satisfaction Guarantee
Business Name: Vishakha Fabrics
GSTIN: GMPPD3400Q
Email: vishakhathechudimaterials@gmail.com
Phone: 9566605766
Address: 4.1-14.2, Lakshman Nagar, Reddimaniyakaranur Road, Elampillai, Salem-637502
1 Overview & Customer Commitment
At Vishakha Fabrics, we stand behind the quality of our products. This Refund & Return Policy outlines the terms and conditions governing returns, exchanges, and refunds for purchases made through our platform.
Customer Satisfaction Promise:
We are committed to ensuring your complete satisfaction with every purchase. If you're not happy with your order, we'll make it right.
2 Eligibility Criteria for Returns
✅ Eligible Conditions
- ✓ Manufacturing defects or quality issues
- ✓ Wrong item received (size/color/fabric)
- ✓ Damaged during transit
- ✓ Significant color/fabric mismatch
❌ Non-Eligible Conditions
- ✗ Change of mind or personal preference
- ✗ Minor color variations in images
- ✗ Products used, washed, or altered
- ✗ Made-to-order or custom fabrics
Return Timeframe
Days
Standard Return Window
Days
Defective Products
Hours
Wrong Item Received
3 Return Process Step-by-Step
Easy Return Procedure
Follow these simple steps to initiate a return:
Contact Support
Email us within 7 days of delivery
Provide Details
Order number, images, reason
Get Approval
Return authorization email
Ship Product
Use provided shipping label
Receive Refund
Processing after quality check
Required Information for Return Request
Essential Details:
- • Order Number
- • Product Name & SKU
- • Reason for Return
- • Clear Photos/Videos
Contact Information:
- • Full Name
- • Phone Number
- • Email Address
- • Shipping Address
4 Refund Processing & Timelines
Refund Methods
- 💳 Original Payment Method: Credit/Debit Card, UPI, Net Banking
- 🏦 Bank Transfer: For cash payments or special cases
- 👛 Store Credit: Optional for faster processing
Processing Timeline
- 📦 Return Receipt: 1-2 business days for quality check
- ✅ Approval: 1 business day after inspection
- 💰 Refund Initiation: 1 business day after approval
Bank-wise Refund Timelines
Credit Cards
7-10 business days
Debit Cards
5-7 business days
UPI Payments
3-5 business days
Net Banking
2-4 business days
5 Exchange Policy
Product Exchange Options
We offer exchanges for eligible products under the following conditions:
Size Exchange
Available if different size required (subject to stock availability)
Color Exchange
Exchange for different color within same product line
Fabric Exchange
Exchange for different fabric type (price difference applicable)
Exchange Process & Conditions
- ✅ Exchange request must be made within 7 days of delivery
- ✅ Product must be unused, unwashed, and in original condition
- ✅ Original tags and packaging must be intact
- ✅ Shipping charges for exchange may apply
6 Cancellation Policy
Order Cancellation Windows
- ✅ Before Shipping: 100% refund
- ⚠️ During Shipping: Partial refund (shipping charges deducted)
- ❌ After Delivery: Return process applies
Cancellation Methods
- 📧 Email: vishakhathechudimaterials@gmail.com
- 📞 Phone: 9566605766
- 🌐 Website: Account cancellation option
7 Shipping & Handling Charges
Return Shipping Policy
Free Return Shipping
- • Wrong item delivered
- • Defective products
- • Damaged during transit
- • Quality issues
Customer Pays Shipping
- • Change of mind returns
- • Size exchanges
- • Color preference changes
- • Non-defective returns
8 GST & Tax Refund Policy
Tax Treatment on Refunds
As a GST-registered business (GSTIN: 33BRKPB1740C1ZI), we follow proper tax compliance for all refunds:
Full Refunds
Complete amount including GST will be refunded for eligible returns
Partial Refunds
Proportionate GST amount will be refunded based on refund value
Credit Notes
Tax-compliant credit notes issued for store credit or future purchases
9 Contact & Support Information
Returns & Refunds Support
Primary Contact
Email: vishakhathechudimaterials@gmail.com
Phone: 9566605766
Response Time: 24-48 hours
Business Address
Vishakha Fabrics
4.1-14.2, Lakshman Nagar
Reddimaniyakaranur Road
Elampillai, Salem - 637502
Tamil Nadu, India
Return Shipping Address
Same as Business Address
Please wait for return authorization before shipping any products
For faster resolution, please include your order number and clear photos of the product in your return request. Our team is committed to resolving all return requests within 5-7 business days.